Introduction

Welcome to the New Life Medical Assistance Web Portal, a dedicated platform designed to provide essential medical assistance services seamlessly online. We value the privacy of our users and are committed to protecting your personal and health information with the highest standards of security and confidentiality. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our WebPortal. By accessing our services, you agree to the collection and use of information in accordance with this policy.

What Information We Collect

Personal Identification Information

When you register on the NewLife WebPortal, we collect personal details that may include your name, date of birth, postal address, email address, and telephone number. This information is essential to verify your identity and to provide you with personalized medical assistance.

Health Information

As part of our services, we collect comprehensive health information, including your medical history, current health conditions, and treatment details. This information is collected via forms you fill out during registration and subsequent updates, and is crucial for tailoring our services to meet your specific health needs.

Technical and Usage Information

We automatically collect information when you visit our WebPortal, which includes your IP address, browser type, access times, and the pages you have viewed directly before and after accessing the site. This helps us understand how our platform is being used and guides us in improving user experience.

How We Use Your Information

Service Provision and Management

The information we collect helps us to provide, manage, and personalize our services. This includes scheduling appointments, managing your treatment plans, and communicating important health and service updates.

Communication

We use your personal information to contact you regarding your account, to respond to inquiries, and to send important health and service-related notices, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

Improvement and Personalization

By analyzing the data we collect, we aim to enhance the functionality and user experience of our WebPortal. This includes improving our healthcare offerings and providing personalized experiences and content that may be of interest to you.

Each of these uses of your information is designed to provide a seamless and efficient experience, ensuring that you receive the most relevant medical support tailored to your needs.

Data Sharing and Disclosure

With Service Providers

We share your information with third parties who provide services on our behalf, such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These third parties are authorized to use your personal information only as necessary to provide these services to us.

For Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, we will share your information as permitted or required by any applicable law, rule, or regulation.

No Sale of Personal Data

NewLife Medical Assistance WebPortal does not sell, rent, or lease your personal data to third parties. Any access to such information is strictly governed by this policy.

Data Security

Protective Measures

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. This includes encryption, firewalls, and secure server facilities. Our security protocols are designed to protect information from unauthorized access, alteration, disclosure, or destruction.

Commitment to Data Security

We continuously update and test our security technology. We restrict access to your personal data to employees and third parties who need to know that information in order to provide benefits or services to you. Furthermore, we educate our employees about the importance of confidentiality and maintaining the privacy and security of your information.

Data Integrity

We take reasonable steps to ensure that your personal data is accurate, complete, and current, but it is also your responsibility to update or correct your personal data whenever necessary.

Your Data Rights

Access to Your Information

You have the right to access the information we hold about you. This includes the right to request a copy of your personal information, ensuring you can check and verify its accuracy and the lawfulness of its processing.

Correction and Deletion

If any information we hold about you is incorrect, you are entitled to request us to correct any inaccuracies. Additionally, you may request the deletion of your personal information when it is no longer necessary for us to retain such data.

Data Portability

You have the right to receive a copy of the data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit this data to another controller.

Withdraw Consent

Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

Requests to exercise your data rights can be directed to our designated contact point as outlined in the Contact Information section. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Use of Cookies and Tracking Technologies

Types of Cookies Used

Our WebPortal uses cookies to enhance your experience. These include session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period or until you delete them) to provide necessary site functionality, improve site performance, and guide our marketing efforts.

Control and Opt-Out Options

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Policy Updates and Changes

Notification of Changes

We may update this Privacy Policy periodically to reflect changes in our practices. If we make significant changes, we will notify you via email or through a prominent notice on our website before the changes take effect.

Reviewing the Policy

We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

Questions and Concerns

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: [email protected]

Address: 23, Mohan Singh Palace, CAnnought Place, New Delhi, 110001
Phone: +91-7289074840

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. Welcome to the NewLife Medical Assistance WebPortal, a dedicated platform designed to provide essential medical assistance services seamlessly online. We value the privacy of our users and are committed to protecting your personal and health information with the highest standards of security and confidentiality. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our WebPortal. By accessing our services, you agree to the collection and use of information in accordance with this policy.